Preston doctors Clinic is a family clinic operating in Preston, Victoria.
Practice Staff:
Doctors
staff
Staff
Dr Ahmed Al-Haidary FRACGP (General practitioner)
Seyma Cetinkaya (Practice Nurse)
Nazime Talib (Reception)
Aline Youssif (Reception)
Jen Brown (practice nurse)
Dr Fatma Khazaal(Dentist)
Billing Arrangements:
Medical Fees :
Consultation
Cost
Medicare Rebate
Total Out of Pocket Cost
Standard Consultation Level B
Bulk Billing except 1st consult for new patients OR no face to face consultation for over 12 months
Weekdays $41.20
$37.15
Long Consultation Level C
Bulk Billing except 1st consult for new patients OR no face to face consultation for over 12 months
Weekdays $80.10
$37.10
Children under 16
Bulk billed except on public holidays
Bulk billed except on public holidays
Nil
Iron Infusion
$170 GAP fee
(items 36 or 5040)
$170 Gap
Public Holidays
NO BULK BILLING $88.65 for level B consultation
$53.65
$39.20
Minor Procedures
$150 GAP when plaster or suture used
Rebate applicable
Procedure dependant
Infant Circumcision (Plastibell)
$650.00 (up to 6 weeks) extra for older
around $ 174.25(items 23,30658)
around $475.75
Vasectomy
$750
Approx. $200
$550
Minor dressing and Cryro Therapy
standard $25, extra for complex dressing
No Rebate
$25
Ingrown Toenail
$150 GAP
(items 23, 47916)
$150 GAP
Ear suction under microscope
$50 – $75 GAP depends on complexity
(Item 23, item 41647 may apply)
$50 -$75
Travel vaccination
Only if private vaccines provided by clinic
Private funds rebate if applicable
Discuss with Doctor
Dental Fees
Consultation
Cost
Consultation
Standard $80
X-Ray
$50
Consult, clean, and fluoride treatment booked at 45 minutes
$300 Note: extra cost for extensive gum disease
Other dental treatment
Quotation by the treating Dentist will be provided
Clinic Opening Hours:
Day
Timeing
Monday- Friday
08:30am- 17:00pm
Saturday
09:00am- 13:00pm
Sunday and Public Holidays
Closed
After Hours and Emergency
In the case of a medical emergency pleases call 000
We have a partnership with the National Home Doctor Service for after hours care of our registered patients. This service is available outside of our normal operating hours.
Phone:13 SICK(74 25)
Services Offered :
GENERAL HEALTH CARE
IMMUNISATIONS
WOUND CARE
FAMILY MEDICINE
AGED CARE MEDICINE
PREGNANCY SHARED CARE
ASTHMA MANAGEMENT
LIQUID NITROGEN TREATMENT
TRAVEL ADVICE
MEN’S HEALTH
MENTAL HEALTH CARE PLANS
GP CARE PLANS AND TEAM CARE ARRANGEMENTS
ASSESSMENT OF ACUTE ILLNESSES AND INJURIES
HOME HEALTH ASSESSMENTS; OVER 75 YR OLD PATIENTS
WOMEN’S HEALTH INCLUDING IMPLANON INSERTION AND REMOVAL,
CERVICAL SCREENING
DIABETES EDUCATION AND MEDICATION MANAGEMENT
Laser medical and dental management
Appointments: Consultations with a doctor or nurse at Preston Doctors Clinic is by appointment. Note: walk in appointments are accepted. Telehealth appointments are available for existing patients only. Please call the clinic during opening hours to arrange an appointment. Alternatively, you can book online through Health Engine. Online bookings can be accessed via our website www.prestondoctors.com.au.
If you require an insurance medical, review of complex or multiple health issues, counselling for emotional difficulties or a medical procedure please book a long appointment.
If more than one person from your family wishes to see a doctor at the same time, please ensure that a separate appointment is made for each person.
There are some reserved appointments for patients who are ill or injured on the day. Our nurses will speak with you about your issues and organise a suitable appointment. In an emergency patients will see the doctor.
For standard childhood immunisations please make an appointment with our doctor as usual.
Home Visits: Limited home visits are available. Under special circumstances the doctors at the practice may negotiate house calls for elderly, frail or palliative patients. It is usually more appropriate if the patient is able to attend the clinic as it is well equipped for examination and treatment.
Telephone Access:
Most problems are best dealt with in consultations with the doctor. However, during normal surgery hours there is always a doctor available for emergency telephone advice. Generally, telehealth is available for existing patients only, however, if you are new to the clinic and require a telehealth appointment, please speak to reception. Note: a fee of $76.40 will apply with no Medicare rebate. Our reception and nursing staff are experienced in helping you decide whether the matter requires an appointment, a return phone call or urgent medical attention.
Emails:
Preston Doctors Clinic has the capacity to respond to general matters via email. However, to ensure optimum health care provision it is not possible for our doctors to deal with any health matters including the release of test results, prescriptions or referrals via email.
Results : Pathology and radiology test results are generally available within 2 days of the test being performed. Some complex test results can take longer. Results are downloaded electronically to our doctors by our pathology and imaging providers.
To receive your test results, please speak to reception to make a follow-up appointment to discuss test results with the ordering doctor. Taking time to discuss your test results during an appointment, even if these test results are normal, helps you gain a better understanding of your medical care.
If your results require urgent follow up you will be contacted by your Doctor or a nurse.If your results are abnormal but do not require immediate follow up and you have not made an appointment, you will be notified via SMS, phone or letter and advised that an appointment is required. Please note that this may not occur until several weeks after your results have been received.
If you have any questions regarding this matter please speak with your doctor or one of the nurses.
Prescriptions :
To ensure the delivery of the highest and safest standard of medical care all patients must attend an appointment with their doctor for repeat prescriptions. In exceptional circumstances and at your doctor’s discretion, a repeat prescription may be done without an appointme, full private consult fee will be applied.
Referrals to Specialists :
The doctors at the practice request that all patients make an appointment for any referral to a specialist. Referrals from a GP to a specialist are valid for 12 months unless otherwise specified. Please ensure that you check with your specialist PRIOR TO YOUR APPOINTMENT that you have a current referral. It is unlawful for GPs to backdate a referral and therefore a referral is unable to be written after a patient has seen the specialist.
Reminders and Recalls: At Preston Doctors Clinic we are committed to providing preventative healthcare and utilise a computerised reminder system to generate reminders for immunisations, diabetes checks and other preventative care activities. If you do not wish to receive a reminder letter or SMS you are able to opt out of this system at any time. Please discuss further with your doctor or nursing staff if you wish to be removed from the reminder system
Patient Health Information and Privacy: This general practice collects information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose and treat illnesses and medical conditions, ensuring we are proactive in your health care. To enable ongoing care, and in keeping with the Privacy Act 1988 and Australian Privacy Principles, we wish to provide you with sufficient information on how your personal information may be used or disclosed; we will record your consent or restrictions to this consent.
Your personal information will only be used for the purposes for which it was collected or as otherwise permitted by law, and we respect your right to determine how your information is used or disclosed.
This information we collect may be collected by a number of different methods, and may include, but not limited to: medical test results, notes from consultations, Medicare details, data collected from observations and conversations with you, and details obtained from other health care providers (e.g. specialist correspondence).
We aim to protect the privacy and secure storage of your health information.
You can request a copy of our privacy policy
which includes information about the collection, use and disclosure of your health information.
Complaints: Your Doctor and the practice staff are willing to discuss at any time problems that you may have experienced with our service. If you prefer, you can put your complaint in writing. A suggestion box is also available in the waiting room. We take your concerns, suggestions and complaints seriously and aim to deal with all matters raised promptly. Should you wish to take any complaints further you can contact Health Care Complaints Commission Level 26, 570 Burke Street, Melbourne, 3000
Ph: 1300 582 113 www.hcc.vic.gov.au
Translation Services: For patients who require an interpreter, Preston Doctors Clinic utilises the Translation and Interpreter Service (TIS). This service caters to over 200 different languages.
For hearing impaired patients, National Auslan Interpreter Services can be accessed.
Please speak with any staff at the clinic if you require further information about these services.
Patient Information Sheet 
